Shipping policy

House of Kat – Shipping Policy

At House of Kat, we're committed to getting your order to you as quickly and safely as possible.

Processing Time

All orders are processed within 1–3 business days after payment has been successfully received.

During promotional periods, public holidays or peak seasons, processing times may be slightly longer.

Delivery Time

Estimated delivery is 8–11 business days from the date your order is dispatched.

Please note that delivery times are estimates and may vary due to factors beyond our control, including courier delays, weather conditions, or high order volumes.

Shipping Confirmation

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information (where available), allowing you to monitor your delivery.

Delivery Address

Please ensure that your delivery address and contact details are correct before completing your purchase.

House of Kat cannot be held responsible for delays or additional delivery charges resulting from incorrect or incomplete delivery information provided by the customer.

Failed Deliveries

If a parcel is returned to us because of an incorrect address, unsuccessful delivery attempts, or failure to collect the parcel, additional shipping charges may apply before the order can be resent.

Lost or Delayed Parcels

If your parcel has not arrived within the estimated delivery timeframe, please contact our customer support team so we can investigate with the courier.

While we will do everything reasonably possible to assist, House of Kat is not responsible for delays caused by courier companies, severe weather, strikes, or other events beyond our reasonable control.