Terms of service

House of Kat – Terms & Conditions

Last Updated: 6 August 2026

Welcome to House of Kat. By accessing or using our website and placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website.

1. General

House of Kat is an online retailer offering fashion, shapewear, sleepwear and lifestyle products. These Terms & Conditions govern your use of our website and the purchase of products from us.

We reserve the right to amend these Terms & Conditions at any time. Any changes will become effective upon publication on our website.

2. Eligibility

By placing an order, you confirm that you are at least 18 years of age or have the permission of a parent or legal guardian to make purchases from our website.

3. Product Information

We make every effort to display our products, colours and descriptions as accurately as possible. However, slight variations in colour, sizing or appearance may occur due to different screen settings, lighting or manufacturing updates.

All sizes are provided as a guide only.

4. Pricing

All prices displayed on our website are shown in South African Rand (ZAR).

We reserve the right to change prices, promotions or product availability at any time without prior notice.

If an obvious pricing error occurs, we reserve the right to cancel the affected order and issue a full refund.

5. Orders

Submitting an order does not guarantee acceptance.

House of Kat reserves the right to refuse, cancel or limit any order for reasons including, but not limited to:

  • Suspected fraudulent activity

  • Payment failure

  • Incorrect pricing

  • Stock unavailability

  • Errors in product information

If payment has already been received for a cancelled order, a full refund will be issued.

6. Payment

Payment must be successfully received before an order is processed and dispatched.

We use secure third-party payment providers to process transactions. House of Kat does not store your complete payment card details.

7. Shipping

Orders are processed within our stated processing time and delivered within our estimated delivery timeframe.

Delivery estimates are provided as a guide only and are not guaranteed.

House of Kat is not responsible for delays caused by courier companies, severe weather, public holidays or circumstances beyond our reasonable control.

8. Returns & Refunds

Returns and refunds are governed by our Refund & Returns Policy.

Please read this policy carefully before making a purchase.

9. Intellectual Property

All website content, including text, photographs, graphics, logos, branding, product descriptions and designs, is the property of House of Kat or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed or used without our prior written permission.

10. Limitation of Liability

To the maximum extent permitted by law, House of Kat shall not be liable for any indirect, incidental or consequential damages arising from the use of our website or products.

Nothing in these Terms & Conditions excludes or limits any rights that cannot legally be excluded under applicable South African law.

11. Privacy

Your personal information is collected, used and protected in accordance with our Privacy Policy.

By using our website, you consent to the collection and processing of your personal information as described in that policy.

12. Promotions & Discount Codes

Discount codes and promotional offers:

  • Cannot be exchanged for cash.

  • May not be combined unless expressly stated.

  • May be withdrawn or amended at any time.

  • Apply only during the promotional period.

House of Kat reserves the right to cancel any order where a promotion has been used incorrectly or fraudulently.

13. Website Availability

We strive to keep our website available at all times; however, we do not guarantee uninterrupted access.

Maintenance, technical issues or events beyond our control may temporarily affect website availability.

14. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any disputes arising from these Terms & Conditions shall be dealt with in accordance with applicable South African law.

15. Contact Us

If you have any questions regarding these Terms & Conditions, please contact the House of Kat customer support team using the contact details provided on our website.

By accessing this website and placing an order, you acknowledge that you have read, understood and agreed to these Terms & Conditions.